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Services

World-wide Taxi Dispatch Services

The Rapid Fleet, crafted by an experienced team, offers top-notch call answering and dispatch services tailored for taxi companies in the United Kingdom, USA, and Australia. Our dedicated experts ensure exceptional service, enhancing efficiency and customer satisfaction in your taxi operations. Rely on us for professional dispatch that connects you with cabs nearby and provides reliable service for cabs nearby globally.

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Our Specialty

Cabs and Limousines Dispatch Services

The Rapid Fleet Cabs and Limousines Dispatch Services maintain a full staff of dispatchers 24 hours per day, 7 days per week. Each shift is led by the Shift Dispatch Supervisor. This individual directs their team in the various aspects of the shift. Their primary responsibility is to ensure that the correct vehicle is on location 15 minutes prior to the expected time of pick up. Our Dispatch Center also controls the arrival of all chauffeurs and coach drivers, 45 minutes prior to their first pickup. Our Dispatch Center is also mandated to be in constant communication with our chauffeurs and coach drivers via cellular phones. Chauffeurs report any delays, immediately, so that alternative actions can be initiated, if necessary. At each day’s end, all arrival and departure times are analyzed to confirm compliance to our customer’s needs.

In working with our corporate and academic partners, we implement the same type of procedures with a few exceptions.

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Inbound

Client satisfaction is the number one priority at The Rapid Fleet. We understand that the key toward outstanding customer service is active listening. We believe in delivering exemplary customer service through not just meeting, but exceeding the expectations set by the client. Having partnered with some of the largest corporate giants, The Rapid Fleet Services maintains its brand of top-notch customer service in a highly competitive market.

We believe in building rapport with our customers so that they look forward to our calls. Customer service is about paying close attention to customer’s concerns, building trust, taking time with the customer and addressing the issues. These include, but are not limited to:

Outbound

The Rapid Fleet Services has exceptionally trained and skilled staff to handle all levels of telemarketing calls. The Rapid Fleet Services understands that a telemarketer’s job is crucial in leaving a lasting impression. We ensure that our customers are happy and genuinely interested in our products before we forward them to our clients, achieving both customer and client satisfaction. Through our experienced sales staff, telemarketing in following sectors has become a comprehensive package, where we can connect with a customer from the initial contact until the final decision in one phone call. The Rapid Fleet has extensive experience in handling leads, live transfers, and cold transfers in multiple fields. These include, but are not limited to:

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Chat Support

The Rapid Fleet Services is creating productive customer interactions through right customer support professionals at right time using effective and right channels. We are helping e-commerce businesses to build extreme customer confidence and boost their online sales. Our live chat agents increase your online conversions, reduce churn and create opportunities to cross-sell and up-sell your products and services. We let your brands interact with their customers directly and analyze their behavior which can later be used for effective marketing strategies. The Rapid Fleet Services offers real time opportunity to engage customers and prospects in a customized manner. We offer voice support agents who take your calls through a web based software and convert your online customers in to valuable sales leads. We let you take a step ahead of your competition. If your online customers are facing any difficulty during their online shopping and they are unable to explain it via live chat, our voice support agents talk to them and solve their problems instantly.

Email Support Services

We know how much precious is your business time and you don’t want to spend it on answering thousands of customers’ emails daily. We are here to answer your support emails as soon as within 45 minutes. We create your competitive edge via effective and efficient e-mail support system. We don’t let your customers get frustrated rather we increase their satisfaction and loyalty. We put a greater impression on your customers by solving their problems and sending sales follow up emails.

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Medical Billing

For healthcare providers that offer critical care services, optimizing the medical billing process is a primary focus area to ensure sustained, long-term operations. From streamlining the complex collections process to overcoming continual declines in reimbursements and satisfying HIPAA requirements, there are a number of tasks that constitute the medical billing process and lead to the successful close of a revenue generation cycle. Outsourcing to ITT Global Services, a leading Medical Billing Outsourcing Services company, will enable your healthcare business to accelerate the pace of revenue generation, reduce operational expenses and increase the efficiency delivered by the system.

Why Choose Us?

Cost Effective Operations

We will closely observe the call flow of your company to generate a report of peak and off-peak call hours. We plan to introduce solo-operating shifts for off-peak hours, which can significantly reduce costs. This approach will enhance efficiency and ensure that support for cabs nearby is maintained effectively while managing expenses.

Team and Expertise

Our team will comprise operators who possess over 3 years of experience in the field of Taxi Dispatch services. They have consistently demonstrated their efficiency while working as dispatchers, managing high call volumes, maintaining exceptional call quality, and efficiently dispatching a substantial number of bookings.

All-In-One Service

All operators will possess dispatching skills, eliminating the need to hire multiple agents for ‘operating’ and ‘dispatching,’ which would inflate operational costs. Our dispatchers are skilled enough to handle calls efficiently while managing driver issues and dispatching cabs nearby.

Constant Improvement

The Rapid Fleet doesn’t just do a great job—we're always looking to get even better. Our clients get regular reports and feedback, which helps us tweak our processes and keep improving. This ongoing support is invaluable.

Peace of Mind

What’s really great about working with us is the peace of mind we provide. Knowing that your inbound calls for cabs nearby are handled by experts means you can focus on growing your business without worrying about customer service slipping through the cracks.

Top-Notch Professionalism

Our team is always on point. The agents answer every call quickly and with a friendly, professional attitude. Our customers never have to wait long, which has made a huge difference in our overall satisfaction ratings.

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At The Rapid Fleet, we excel in handling calls for taxi service and dispatch, whether on-demand or prescheduled.

Quick Links

Contact Us

  • 33 craven street, nelson bb97az
  • +441254951162
  • info@therapidfleet.com